As a Which? Trusted Trader we have a range of support services available to us and our customers. One of these services is access to an Independent Alternative Dispute Resolution (ADR) service, which enables our customers to seek an impartial review of a complaint in the unlikely event that we are unable to resolve it between ourselves.
This is a free service for the customer, offered by the Dispute Resolution Ombudsman, an approved government scheme. Further information about the ombudsman can be found at http://www.disputeresolutionombudsman.org./whichtrustedtraders/ or by telephoning them on 0333 241 3209.
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